Introduction
At Harmony Links, we strive to provide exceptional makeup services and ensure complete customer satisfaction. We understand that circumstances may arise requiring cancellation or requesting a refund. This policy outlines our approach to refunds, cancellations, and rescheduling for all our services.
Please read this refund policy carefully before booking any services with us. By booking our services, you agree to the terms outlined in this policy.
1. Refund Policy Overview
Our refund policy varies depending on the type of service booked and the timing of the cancellation or refund request. We have specific policies for:
- Bridal makeup services
- Special event makeup services
- Editorial and fashion makeup services
- Personal makeup coaching sessions
- Product purchases
All refunds are processed in the original payment method unless otherwise specified or required by law.
2. Conditions for Refunds
2.1 Deposits and Booking Fees
For most services, we require a non-refundable deposit or booking fee to secure your appointment. This deposit is typically:
- 50% of the total service cost for bridal makeup
- 30% of the total service cost for special event makeup
- 25% of the total service cost for personal coaching sessions
These deposits are used to reserve your date and time and to compensate for potential lost business if your appointment is canceled.
2.2 Cancellation Time Frames
Refunds for the remaining balance (excluding the non-refundable deposit) are available based on the following cancellation notice periods:
Bridal Services:
- More than 60 days before the event: Full refund of any amount paid beyond the deposit
- 30-60 days before the event: 50% refund of any amount paid beyond the deposit
- Less than 30 days before the event: No refund
Special Event Makeup:
- More than 7 days before the event: Full refund of any amount paid beyond the deposit
- 3-7 days before the event: 50% refund of any amount paid beyond the deposit
- Less than 72 hours before the event: No refund
Personal Coaching Sessions:
- More than 48 hours before the session: Full refund of any amount paid beyond the deposit
- Less than 48 hours before the session: No refund
2.3 Special Circumstances
We understand that emergencies and unforeseen circumstances can occur. In cases of serious illness, family emergency, or other exceptional situations, we may offer more flexible refund terms at our discretion. Supporting documentation may be required.
3. Rescheduling Policy
We understand that schedule changes may be necessary and offer the following rescheduling options:
3.1 Rescheduling Time Frames
- Bridal Services: Rescheduling requests must be made at least 30 days before the original date. One reschedule is permitted without additional fees, subject to our availability.
- Special Event Makeup: Rescheduling requests must be made at least 72 hours before the original appointment. One reschedule is permitted without additional fees, subject to our availability.
- Personal Coaching Sessions: Rescheduling requests must be made at least 24 hours before the original session. One reschedule is permitted without additional fees, subject to our availability.
3.2 Rescheduling Fees
Additional rescheduling or rescheduling with shorter notice than specified above may incur a rescheduling fee:
- Bridal Services: £50 rescheduling fee
- Special Event Makeup: £25 rescheduling fee
- Personal Coaching Sessions: £15 rescheduling fee
These fees help cover administrative costs and compensate for potential lost business.
4. Refund Process
4.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact us as soon as possible by email at [email protected] or by phone at +440383621071.
- Provide your full name, booking date, and reason for requesting a refund.
- Include your booking reference number if available.
- Specify your preferred contact method for updates on your refund request.
4.2 Refund Processing Time
Once your refund request is approved:
- Credit card refunds typically process within 5-10 business days, depending on your card issuer.
- Bank transfers may take 3-5 business days to appear in your account.
- Other payment methods will be refunded according to their standard processing times.
You will receive a confirmation email once your refund has been processed.
5. Exceptions to the Refund Policy
5.1 Service Quality Issues
If you are dissatisfied with the quality of our services, please inform us immediately during or immediately after your appointment. We are committed to client satisfaction and will make reasonable efforts to address any concerns on the spot.
If issues cannot be resolved at the time of service, please contact us within 24 hours with specific details about your concerns. Each situation will be evaluated on a case-by-case basis.
5.2 Product Purchases
For makeup products purchased from us:
- Unopened, unused products in original packaging may be returned within 14 days for a full refund.
- We cannot accept returns of opened or used cosmetic products due to hygiene reasons, unless the product is defective.
- Defective products should be reported within 7 days of purchase and may be eligible for exchange or refund.
5.3 Gift Certificates and Packages
- Gift certificates are non-refundable but are transferable to another person.
- Gift certificates are valid for 12 months from the date of purchase.
- Service packages are subject to the same cancellation policies as individual services.
6. Contact Information
If you have any questions about our refund policy or need to request a refund, please contact us using the following information:
Our customer service team is available Monday through Friday, 9:00 AM - 6:00 PM, and Saturday, 10:00 AM - 4:00 PM (GMT).
7. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.
For bookings already confirmed, the refund policy in effect at the time of booking will apply unless the newer policy is more favorable to the customer.
